Privacy Policy & Terms & Conditions

NooRays Medical Clinic and Diagnostic Center


PART A: PRIVACY POLICY


1. Our Commitment to Your Privacy

At NooRays Medical Clinic and Diagnostic Center, we are dedicated to protecting your personal and medical information. This section explains how we collect, use, and safeguard your data while providing comprehensive healthcare services across Gynecology, Eye Care, General Medicine, General Surgery, and Pediatrics.

2. Information We Collect

We collect information necessary for your healthcare:

  • Personal Details: Name, contact information, identification, insurance details
  • Medical Information: Health history, symptoms, diagnoses, treatments, test results
  • Technical Data: Website usage information when you visit our online platforms

3. How We Use Your Information

Your information is used to:

  • Provide and coordinate medical care across our specialties
  • Process payments and insurance claims
  • Schedule appointments and send reminders
  • Improve our services and facilities
  • Comply with legal requirements

4. Information Sharing

We maintain strict confidentiality and only share your information:

  • With your explicit consent
  • Among our medical team for your treatment
  • With insurance companies for payment processing
  • When required by law or for public health reasons
  • With trusted partners under strict confidentiality agreements

5. Your Rights

You have the right to:

  • Access your medical records
  • Request corrections to inaccurate information
  • Request restrictions on certain disclosures
  • Receive information about how your data is shared
  • File complaints about privacy practices

6. Data Security

We implement comprehensive security measures including:

  • Secure electronic medical records systems
  • Strict access controls
  • Regular staff training on data protection
  • Physical security for paper records



PART B: TERMS & CONDITIONS

8. Acceptance of Terms

By using our services, visiting our clinic, or accessing our website, you agree to these Terms & Conditions.

9. Services Provided

NooRays Medical Clinic offers multidisciplinary healthcare including:

  • Gynecology and Obstetric Care
  • Eye Care and Treatments
  • General Medicine Consultations
  • General Surgical Solutions
  • Pediatric and Child Specialist Services
  • Advanced Diagnostic Support

All services are provided by experienced consultants using modern facilities.

10. Patient Responsibilities

As a patient, you agree to:

  • Provide accurate and complete medical information
  • Follow prescribed treatment plans
  • Respect clinic staff and other patients
  • Pay for services as per our billing policies
  • Arrive on time for appointments

11. Appointments and Cancellations

  • Appointments can be scheduled via phone, in-person, or online
  • Please arrive 10 minutes before your scheduled time
  • Cancel or reschedule at least 24 hours in advance
  • Repeated no-shows may affect future bookings

12. Fees and Payments

  • All fees are as per our current tariff
  • Payment is due at time of service unless prior arrangements are made
  • Insurance patients are responsible for co-pays and deductibles

13. Limitation of Liability

  • While we provide the highest standard of care, specific medical outcomes cannot be guaranteed
  • We are not liable for indirect or consequential damages
  • Our liability is limited to the fees paid for the specific service

14. Intellectual Property

All content, logos, and materials associated with NooRays Medical Clinic are our property and protected by copyright laws.

15. Website Use

  • Browsing our website does not create a doctor-patient relationship
  • Information on our website is for general knowledge, not medical advice
  • For medical concerns, please schedule an appointment

16. Policy Updates

We may update these policies periodically. The latest version will always be available at our clinic and on our website.